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How ag88 Handles Your Personal Information

When you use ag88, you share personal details with us — your account credentials, payment method data across bKash, Nagad and Rocket, and how you interact with the platform.

Data collected only for account and service purposesbKash, Nagad, Rocket transaction data handled securelyYour right to access, update or remove your dataBangladesh-region eligible accounts covered
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ag88 How ag88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account security and data integrity are built into how the platform operates day to day. SSL encryption covers every connection between your device and our servers, whether you are on a mobile browser completing a bKash deposit or reviewing your account history on desktop. We apply session token controls so that a logged-out device cannot reopen your account without re-authentication. Data retention follows the period required for transaction audit purposes under applicable regional rules — once that period ends, data is deleted or anonymised. You can request a copy of the personal data we hold on you at any time through the support channels above.

Encryption in Transit

SSL encryption secures all data moving between your device and our platform, covering login, bKash and Nagad transactions, and account updates.

Cookie and Session Control

Session tokens expire on logout. Cookies used for platform function are listed in the cookie notice accessible from your account settings page.

Data Retention Policy

We keep your transaction and account data for the period required under applicable regional law, then delete or anonymise it. No indefinite storage.

Identity Verification for Data Requests

Before we action any data access, correction or removal request, we verify your identity using the mobile number registered to your wallet account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review the data we hold, correct something that looks wrong, or ask us to remove your account details entirely, our support team handles those requests directly. You can reach us through live chat inside your account, by email at the address shown in your account settings, or through the help desk. We aim to respond to data-related requests within the timeframe required by applicable rules in your region. Have your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — ready when you get in touch, as we use it to verify your identity before actioning any data request.

Team online

Live Chat

Open the chat widget inside your account dashboard. Identify yourself with your registered mobile number to start a data request.

Email Support

Send your request to the support email address listed in your account settings page. Include your registered wallet number for verification.

Help Desk

Submit a formal data request through the help desk portal. Requests tied to bKash, Nagad or Rocket accounts are handled with extra identity checks.

Your Privacy Questions, Addressed Directly

We get specific questions about data rights from people who use local payment wallets and mobile access daily. The answers below cover the situations that come up most often — from what happens to your bKash number in our system to how you can get your data removed if you close your account.

We store your name, contact details, registered mobile number, the wallet identifiers for bKash, Nagad or Rocket, your transaction history, and session logs tied to your account.

Your wallet number is shared only with the payment processor needed to complete a transaction. It is not sold or passed to advertisers or unrelated third parties.

Yes. Submit a deletion request through live chat or the help desk, verify your identity with your registered number, and we will action it in line with applicable regional retention rules.

We use functional cookies to keep your session active and analytics cookies in aggregate form to improve the platform. The cookie notice in your account settings lists each type and how to manage them.

Yes. Access and data handling depend on your local law and eligible region. Where Bangladesh law or your applicable jurisdiction places stricter requirements on us, those take precedence over this policy.

Transaction records are kept for the period required under applicable regional audit and financial rules. Once that period ends, records are deleted or anonymised from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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