Reference

What You Need to Know Before You Play

Access to ag88 depends on your local law and eligible region — we want that to be clear from the start.

Jurisdiction-dependent accessAccount conduct rulesbKash, Nagad, Rocket wallet termsData and privacy rightsDispute resolution path

Explore the Lobby Read FAQ

ACCOUNT SECURITY PRACTICE

How We Handle Data, Cookies and Account Security

Your account data — including the mobile number linked to your bKash or Nagad wallet — is stored under access controls that limit internal visibility to verified team members only. We use session cookies to keep your account active during a login; analytics cookies help us understand which parts of the platform are used most, and you can adjust cookie preferences from your account settings. Data retention follows a defined schedule: active account data is held while your account is open; if an account is closed, data is retained only as long as required for regulatory and dispute purposes.

Data Access Control Account data, including your linked wallet number for bKash, Nagad or Rocket, is accessible only to verified team members handling your account or a flagged transaction.

Cookie Management Session and analytics cookies are active by default. You can review and adjust your cookie preferences at any time through the settings panel in your account.

Data Retention Rules We hold your active account data while your account remains open. After closure, data is kept only as long as needed for dispute resolution or regulatory compliance.

Data Request Process To see what data we hold or to request a correction, message us through the Account Message Centre with your account ID and the specific data in question.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to flag a compliance concern, or need clarification on how a specific rule applies to your account, our support team handles legal queries directly. You can reach us through live chat, email, or your account message centre — whichever fits your situation. Responses to legal and account-conduct queries are prioritised separately from general wallet support.

Terms That Govern Your Account and Wallet Use

ag88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered on ag88, including how you deposit and withdraw through bKash, Nagad, and Rocket. When you complete a bKash send or Nagad transfer to fund your account, that transaction is subject to both your wallet provider's own terms and the

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account rules we've set out here. Rocket payments follow the same logic. Eligibility to hold an account and place activity on the platform depends entirely on the laws of your location — we do not override local regulation, and we do not make eligibility claims that
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contradict it. You are responsible for confirming that use of this platform is permitted where you are. Accounts are individual and non-transferable. Any attempt to operate multiple accounts, share wallet credentials, or circumvent verification steps may result in account suspension. If your account is flagged during
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a wallet verification review — for example, when a Nagad withdrawal is cross-checked against your registered mobile number — our support team will contact you directly before any funds are held. We keep these terms updated; material changes are communicated through your account dashboard or the
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registered contact detail on your profile.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal Questions About Your ag88 Account

These are the questions we get asked most often about account rules, eligibility, data rights and how to raise a legal concern. If your question isn't here, the Account Message Centre is the right place to send it.

Yes. Access and account use depend entirely on the laws of your location and eligible region. We do not determine local legality on your behalf — that is your responsibility to confirm before opening an account.

Any bKash, Nagad or Rocket transfer to fund your account is subject to both the wallet provider's own terms and ag88's account conduct rules. Both sets of conditions apply simultaneously from the moment the transfer is initiated.

No. Accounts are individual and non-transferable. Operating multiple accounts or sharing wallet credentials with another person is a breach of our account conduct rules and may result in suspension.

If a withdrawal — for example a Nagad payout — is flagged during verification, our support team contacts you directly before any funds are held. You will not lose access to your account without prior notification.

Log in and use the Account Message Centre. Send your account ID and specify what data you want to access or correct. We respond within the timeframe set out in our privacy notice.

Material updates to these terms are communicated through your account dashboard or to the contact detail registered on your profile. Continued account use after a notified change means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAg88 Banking InfoFAQ

What You Need to Know Before You Play

How We Handle Data, Cookies and Account Security

How to Reach Us on Legal Matters

Common Legal Questions About Your ag88 Account

01 Does local law affect whether I can use ag88?

02 What rules apply to my bKash or Nagad deposits under these terms?

03 Can I hold more than one account?

04 What happens if my account is flagged during a wallet verification?

05 How do I request a copy of my personal data?

06 How will I know if the legal terms change?

Legal

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